Sales and Service Stopped Talking: How Microsoft 365 Copilot Powers Agentic CX | Dynamics Monk
Posted by Dynamics465 1 days ago (https://dynamicsmonk.com/blog/sales-service-agentic-cx-microsoft-365-copilot)
Description: When sales and service work from different versions of the customer, the customer feels the seam. How Sales Agent and Service Agent in Microsoft 365 Copilot, grounded in one Dynamics 365 data layer, fix the silo.
Category: Technology
Tag: Agentic CX, Microsoft 365 Copilot, Dynamics 365, Customer Experience, Sales and Service Alignment
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